Support & Training Services
Customer Support: (616) 283-2506
We Never Baulk at Bulk Material Challenges
We stand by a commitment to outstanding customer service and provide tactical solutions for your bulk material challenges with a commitment to hands-on, responsive and fast support that outfits you and your team for success.
We’ve Got Your Back
Phone Support
Get your facility back up and running in no time with our phone support services. We don’t do answering services, when you call, we’ll answer, and we’ll either solve your problem on the spot or schedule the help you need right away. At the core of our identity lies a dedication to customer service. We are steadfast in our commitment to reducing downtime in your operations and maintaining peak performance of your systems.
Outfit Your Team For Success
Preventative Maintenance
Pioneer’s equipment boasts durability, and is designed to stand the test of time. While numerous repairs and troubleshooting tasks can be handled remotely, we advise implementing certain fundamental preventive maintenance procedures in-person. During an annual visit, our team can carry out this maintenance for you, ensuring optimal performance and longevity of your equipment.
Get Unstuck Fast
Spare Parts
Pioneer’s spare parts program is designed to ensure that you always have the essential spare components on hand in case of maintenance emergencies. We meticulously document all components within your system and furnish comprehensive spare parts lists. These lists delineate the critical items that are essential for your maintenance team to stock.
We’ll get you the parts you need to get unstuck fast and back up and running. Including normal wear and tear parts:
- Cylinders, valves and hoses
- Motors, gear drives and bearings
- PLC, VFD and photo eyes
And brands including:
Allen Bradley | Baldor | Banner | IFM | IPTCI | Parker | Rice Lake | Siemens
Customer Service Team
Zach Blanksvard
Customer Service Manager
Zach comes to us with 9 years of service in the U.S. Navy. His time in the service has given him experience in both technician and team leader roles. Zach possesses great communication and team management skills and is ready to assist you in preparing your facility for success.
HD-72D Training
We offer two training opportunities for our HD-72D systems. Use the below form to request access or inquiry about scheduling your training.
101: Train the Trainer
Gain user-level understanding of features, controls, operations, daily inspections, and faults in this virtual training series.
Course Details
- Cost: Free
- Type: Online
- Frequency: Quarterly
- Ideal For: Operations
201: Maintenance Masters
Deep dive into hydraulic, mechanical and electrical systems, along with CCW software and programming.
Course Details
- Cost: Nominal fee
- Type: On-site only
- Frequency: On-demand
- Ideal For: RMEs